ENTRAINEUR

1 . PREAMBLE
This Policy establishes the rules and procedure applicable to any request for reimbursement of the registration cost.

2 . DEFINITIONS
In this Policy, unless the context indicates a different meaning, the following words shall be interpreted as follows:
“Start of the season”: Corresponds to the first training or first match scheduled for the season, excluding team training days, selection camps and preparatory training.
“End of season”: Corresponds to the last practice or game scheduled for the season, excluding playoffs and other end-of-season festivals or events.
“Member”: Refers to any person who is a member of Venturi within the meaning of the General Regulations and who has paid fees for registration for a Venturi activity.
“Activity week”: Corresponds to each of the weeks between the Start of the season and the End of the season.
“Venturi”: Refers to the Venturi Soccer Club of Saguenay 

3 . GENERAL PRINCIPLES

3.1 Request submitted after the start of the season

The Member may make a refund request within a period of two (2) weeks of activities, by completing Appendix A. The reimbursement calculation will be carried out according to the reimbursement policy of the Venturi.
Beyond this 2-week period, no refunds will be accepted, except for medical reasons (article 3.2). A U9+ member may not be entitled to a refund except for medical reasons (article 3.2) and with proof of a medical document attested by a health professional, mentioning the duration of absence and not allowing the resumption of practices, before the end of the season.

3.2  Remboursement pour raison médicale

A Member is entitled, at any time, to a partial reimbursement of the registration cost when the reimbursement request is based on a medical reason.

The request must be supported by supporting documents demonstrating that the state of health of the Member justifies the cancellation of his registration. If necessary, the Venturi can request all the details required in order to validate the information provided and ensure the merits of the request.

In such a case, the reimbursement is established in proportion to the Weeks of activity elapsed at the time of receipt of the reimbursement request in relation to for the duration of the season (excluding series and other festivals or end events seasonal), less the administrative fee of $35.

In a case of force majeure, such as a pandemic, a full refund may be provided if the request is received within two weeks of the start of the activity.

3.3 Cases not giving right to reimbursement

The Member is not entitled to any reimbursement in the following cases:

• Registration must be canceled due to false information declared to the time of registration;

• When the Member who requests the cancellation of his registration has already played a or matches with Venturi and he decides to play for another club during the current season;

• When the request for cancellation of registration is filed after the Member is subject to a disciplinary sanction imposed by Venturi, the Saguenay-Lac-Saint-Jean Regional Soccer Association or Soccer du Quebec.

3.4 Non-refundable fees or expenses

The following fees or expenses are non-refundable:

• One-time costs related to a specific activity, such as a camp development, summer/winter day camp (spring break) training, fitness activity;

• Transport costs;

• Uniform ($60);

• Affiliation fees (vary depending on age category);

• Purchase of equipment or promotional items.


4 . REFUND PROCEDURE

4.1 Reimbursement request form
Any reimbursement request submitted under this Policy must be completed on the prescribed form, the model of which is attached as Appendix A. The reimbursement request form must be signed by the requesting Member. Electronic delivery requires signature. The reimbursement request form can be sent by email to the following address: [email protected]

4.2 Processing time
The refund request will be processed within 30 days of receipt and the refund will be issued within 30 days of processing the request.